Secure Chat
Get the support you deserve.
Are you thinking about quitting smoking? Are you having trouble staying quit? Tobacco Free Nova Scotia can help you every step of the way. We offer personalized support without judgment. All services are free and confidential.
Our Secure Chat service lets you chat directly with counsellors.
Our counsellors have the skills and experience to help you quit using tobacco no matter what kind of product you use. They can also help you to quit vaping.
This is a secure chat service.
To start a secure chat session with us, click on the Chat with us! button on the bottom right hand corner of the page and follow the prompts.
Chat Hours:
Monday–Thursday: 9am–10pm
Friday: 9am–7pm
Saturday–Sunday: 10am–6pm
Some concerns are NOT appropriate or safe to discuss on Secure Chat. A counsellor may ask to continue the conversation over the phone to better meet your needs.
We keep all personal information secure and confidential. We will ask you for the following information to create a confidential file:
- a name or nickname
- a phone number where we can reach you
- your date of birth or your approximate age
In an emergency call 911.
Privacy Policy
The personal information that you have provided in order to receive the above-mentioned texts will enable us to send you the information you requested via text. you will not be placed on any mailing list, other than the one you have subscribed to above. All personal information that is collected and stored by Tobacco Free Nova Scotia is protected by the Personal Health Information Act and Office policies and will be treated in accordance with this Privacy Policy.
Continue the conversation via phone in order to better meet your needs. All clinical staff are experienced and in good standing with their regulatory body. All personal information obtained is kept secure and confidential. We do ask for a name/nickname, phone number and date of birth (approximate age if preferred by client) in order to create a confidential record.
Legal Disclaimer
Please note that the counsellors providing these online secure chat services are qualified and experienced healthcare professionals but are not permitted to provide a medical diagnosis. In turn, this site does not and is not intended to offer personalized medical diagnosis, and any information contained herein cannot and should not be relied on or used as a basis for diagnosis. EMCI and the Government of Nova Scotia disclaim any liability for use of this site as medical advice. You should not use any information or material contained on this site or through links to other sites as a replacement for a visit, call, consultation or the advice of a primary healthcare provider. We strongly advise all users with health problems to consult a primary healthcare provider in order to obtain a medical diagnosis.
Privacy Declaration Disclaimer
When communicating with a Tobacco Free Nova Scotia counsellor, I understand that any personal health information submitted is protected by the Personal Health Information Act and Department policies and is only collected, used, retained, and disclosed for this purpose unless otherwise authorized by the legislation or with your express consent. By opening a chat session and providing my name and phone number to be contacted, I consent to the Office of Addictions and Mental Health collect, use, and disclose my personal health information to assist in providing me additional services under this program.